Internal Quality Assurance Policy
The executive director of EVA is responsible for realising the quality assurance policy in relevant strategies and procedures for EVA’s internal quality work. These strategies and procedures are described separately in detailed concept papers.
- The objective of EVA’s internal quality assurance work is:
to assure and improve the quality of the most important services and products supplied by EVA
- to secure and develop EVA as a professional organisation and workplace.
EVA’s internal quality assurance work therefore aims at assuring and improving the quality of the Institute’s core activities. This may include quality work carried out as part of a fixed procedure, or work carried out on an ad-hoc basis.
More specifically, internal quality work should enable the Institute to account for its activities by:
- highlighting whether EVA’s activities and results reflect its mission, vision and strategy
- assessing progress in EVA’s strategic focus areas in a specific part of the strategy period
- supplying measurements which document the quality of EVA’s activities for external stakeholders.
Principles for internal quality work
EVA’s internal quality work builds on a number of principles:
- Systematic: EVA ensures that the various phases of internal quality work are cohesive and described.
- Focus areas for internal quality work: EVA transforms core internal processes and structures, relationships with external stakeholders, and overall goal achievement by the Institute into focus areas for continuous assessment and quality improvement.
- Learning: EVA gathers experience from projects and processes and utilises this to improve future projects and processes.
- Involvement of external stakeholders: EVA actively involves its most important target groups in internal quality work.
- Internal reflection: EVA always uses interpretation of the results of internal quality work and identification of focus areas and improvement activities as the basis for open and unbiased debate.
- Follow up: EVA follows up all its studies and surveys, and there are clear guidelines for which personnel are responsible for implementing follow-up initiatives.
- Openness: EVA communicates the results of its internal quality work in a user-friendly manner to relevant recipients such as the Board, the Committee of Representatives, ministries, visitors to the EVA website, etc.